Sandooq works because buyers and sellers trust each other. These guidelines describe the behaviour we expect from everyone using the platform. They sit alongside our terms of service.
Be honest about your listings
Use your own photos in good light. No stock photos, no manufacturer images, no “representative” pictures.
Match the condition you choose to the actual state of the item. If there’s a flaw, photograph it and mention it.
Pricing is up to you, but pricing a fake item as genuine is fraud and we will remove it.
Be respectful in messages
Buyers: ask questions, but don’t spam sellers or pressure them into deals.
Sellers: respond within a reasonable time. Only keep listings live when you can fulfil an order.
Treat everyone with respect regardless of gender, religion, ethnicity, or nationality. Hate speech and harassment will get you suspended.
Stay safe transacting
Place orders through Sandooq checkout so the platform can keep a record of the transaction.
Until online payments ship, follow Sandooq’s order instructions and avoid direct seller payment requests.
Never share your password, OTP codes, or banking PIN with anyone — Sandooq will never ask for them.
If something feels off, walk away. Trust your instincts.
Reviews are sacred
Only review sellers you have actually transacted with. Fake reviews damage the marketplace for everyone.
Don’t trade reviews (“I’ll review yours if you review mine”).
Don’t threaten a seller with a bad review to extract a refund or discount. That’s coercion.
A bad-faith review can be flagged by the seller and removed by our team after review.
What we don't allow
Counterfeit branded goods.
Stolen items, replicas, or anything illegal under Pakistani law.
Items unrelated to clothing, footwear, or accessories at MVP.
Sexual content, harassment, hate speech, or threats.
Multiple accounts for the same person, or registering with someone else’s phone number.
How we enforce
Our trust & safety team reviews every report within 24 hours.
First-time minor violations usually get a warning. Repeat or serious violations get the listing removed and the account suspended.
Suspended accounts cannot sign in. We do not refund any time, money, or effort lost to a suspension.
If you believe an action was taken in error, email abuse@sandooq.pk and we’ll review.
Reporting something
See a listing or user that breaks these guidelines? Click the “Report” button on the listing or seller profile.
For urgent or sensitive issues, email abuse@sandooq.pk directly.